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Client Bill of Rights

Right #1: Right to be treated with Dignity and Respect

All clients are treated with dignity, respect, and cultural sensitivity, honoring their beliefs, identities, and needs across all mental health services. We prioritize client rights and ensure confidentiality in care, providing safe mental health services for everyone.

Right #2: Right to Freedom from Harm

Clients are assured of their rights in a safe mental health services environment, where they can receive mental health services free from harm, discrimination, harassment, or exploitation, all while maintaining confidentiality in care.

Right #3: Right to Privacy and Confidentiality

Clients have the right to confidentiality in care with Managed Care, which includes secure communication and storage of personal health information. These client rights ensure that informed consent is required before sharing information with third parties. Additionally, clients are informed of the legal limits to confidentiality, particularly in relation to mental health services, to guarantee safe mental health services.

Right #4: Right to Accessible Services

Clients have the right to access safe mental health services, both psychological and non-psychological, regardless of their location or any physical limitations. These services can be delivered in person, through secure videoconferencing, or by telephone, ensuring confidentiality in care.

Right #5: Right to Safe Services that Comply with Standards and Legislation

Clients have the right to receive safe mental health services from qualified professionals who possess the competence and experience to address their unique needs. These services will uphold client rights and ensure confidentiality in care while complying with all relevant regulations and legislation governing both psychological and non-psychological care in Ontario.

Right #6: Right to Independent, Informed Decision-Making and Consent

Clients have the right to be fully informed about all service options in mental health services, including fees and the details of psychological or non-psychological care, such as risks, benefits, goals, and diagnoses. This includes understanding client rights regarding confidentiality in care and being aware of third-party information requests; clients can review details before any disclosure. They can make independent, informed decisions about their care, and if they are unable to understand, a parent or guardian will receive the necessary information to ensure safe mental health services.

Right #7: Right to Complain

Clients have the right to file complaints regarding any aspect of their interaction or services related to mental health services with Managed Care, ensuring their client rights are upheld without fear of retribution. They can also file complaints with the relevant regulatory college. Clients will be informed of both internal and external complaint procedures, which respect confidentiality in care, upon consenting to services, thus promoting safe mental health services.

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