Client Bill of Rights
Our Commitment
to You
Every client of Managed Care Resource is entitled to the following rights throughout all aspects of their experience with our organization.
At Managed Care Resource, we are committed to upholding the dignity, autonomy, and safety of every person who comes to us for support. These rights apply regardless of age, gender identity, race, culture, religion, sexual orientation, mental and/or physical disability, socioeconomic status, or any other factor.
01
Right to Dignity and Respect
All clients are to be treated with dignity and respect throughout all aspects of their experience — including registration, counselling, cultural competency assessments, and all other interactions. Your beliefs, values, experiences, and needs are to be respected.
02
Right to a Safe and Supportive Environment
All clients are to be provided a safe space in which to receive psychological and/or non-psychological mental health services — free from physical, psychological, sexual, spiritual, or financial dangers or harm.
03
Right to Non-Discrimination
All clients are to receive mental health services free from discrimination, harassment, and exploitation in any form.
04
Right to Culturally Safe Services
All clients have the right to receive culturally safe, competent care that honours their cultural identity, traditions, and worldview.
05
Right to Competent, Standards-Compliant Services
All clients have the right to receive services carried out by mental health professionals with the professional competence and experience to support their unique challenges — in compliance with governing regulations and legislation.
06
Right to Independent, Informed Decision-Making & Consent
All clients have the right to be fully informed about all service options, fee information, and all aspects of the services they receive — including risks and benefits. Clients have the right to make their own decisions and to provide full, informed, written consent.
07
Right to Privacy and Confidentiality
All clients have the right to communicate with Managed Care in a manner that respects their privacy and confidentiality. Personal health information will be stored securely and will only be shared with third parties with full, informed, written consent.
08
Right to Complain Without Fear of Retribution
All clients have the right to complain about any aspect of their interaction or services received — internally to Managed Care, or externally to the relevant regulatory college — without fear of retribution. Internal and external complaints procedures will be explained at the time of consent to services.