📍 Community-based (per community assignment) 💼 Independent Contractor 🕐 Variable hours; full-day per diem on travel/support days
The Therapist Liaison Coordinator (TLC Worker) provides contractor-based administrative, logistical, and community coordination support to MCRC Therapists and Counsellors delivering Community Services. This role strengthens coordination between therapists, community partners, youth/families (as appropriate), and internal administrative teams so services are organized, culturally safe, and responsive. The TLC Worker is expected to communicate in the relevant community language(s) (including Cree where applicable) and to understand local community processes, protocols, and ways of working.
Contractor Relationship
- Engagement type: Independent contractor
- Reports to (work coordination): Program Manager
- Works closely with: Therapists, Counsellors, Cultural Advisors/Elders, Intake/Admin Team, Community partners
Scope and Boundaries
- This is a non-clinical coordination and support role
- Does not provide clinical advice, clinical decision-making, or crisis intervention
- Supports coordination for home visits and follow-ups, but does not conduct clinical services or stay to participate in them unless requested by the client due to language barriers
Key Responsibilities
Scheduling, Coordination, and Therapist Support
- Review service schedules and coordinate non-clinical logistics to support therapist/counsellor delivery (confirmations, checklists, updates, and follow-through)
- Support organization of therapist availability for community visits, workshops, circles, youth activities, and in-person service days
- Assist with timely collection and routing of required non-clinical documentation (e.g., daily reports, requests) without handling clinical decision-making
- Manage community social media posts for activities and serve as the point of contact for bookings
Travel, Airport Pickup, and Accommodations
- Coordinate travel logistics as directed, including airport pickup arrangements, ground transportation, and accommodation confirmations
- Maintain a travel and accommodation checklist for each community trip and communicate changes promptly to the service team
- Support contingency planning for weather, access, and shifting community schedules
- May be required to travel for job training, head office meetings, other communities, and conferences related to Recovery Capital
Supplies and On-the-Ground Readiness
- Receive, track, and distribute supplies and materials shipped to the community (program materials, wellness items, teaching resources), ensuring safe storage and delivery to the right team members
- Coordinate room setup needs, accessibility considerations, and basic site readiness for activities and sessions
Youth Activities and Support (Non-Clinical)
- Assist with coordination and practical support for youth activities connected to community programming (set-up, attendance tracking as directed, supplies, culturally safe engagement support)
- Support a safe, respectful environment aligned with trauma-informed and culturally grounded practice
Elder Engagement, Workshops, and Planning Support
- Assist therapists in respectfully engaging Elders/Knowledge Keepers for workshops and community programming, following local protocols, permissions, and communication pathways
- Support workshop planning by coordinating logistics and ensuring cultural protocol considerations (honoraria processes, openings/closings, seating, accessibility, timing) are built into the plan
- Coordinate Elder participation details (arrival, transportation, room setup, materials, follow-up thank-you communications) as directed
Home Visit and Follow-Up Support (Coordination)
- Support therapists in locating and coordinating with clients/families for home visits and follow-ups, using community-appropriate communication pathways and permissions
- Liaise with community contacts to confirm visit logistics, directions, and timing
Language Support and Translation
- Provide language support for coordination and logistics in the relevant community language(s), including Cree where applicable
- Support translation of MCRC teaching materials into Cree, or coordinate trusted translation/interpretation supports, preserving meaning, cultural context, and consent-based language
Community Process & Protocol Alignment
- Follow and support community-specific protocols (introductions, permissions, elder engagement, local leadership processes, communication pathways)
- Support culturally safe coordination, including ensuring appropriate supports are present when needed (cultural advisor/elder involvement, trusted translators with consent)
Communication & Relationship Management
- Serve as a consistent point of contact for community logistics and non-clinical coordination
- Maintain respectful, relationship-first communication aligned with MCRC’s trauma-informed and culturally grounded approach
- Escalate concerns promptly (safety risks, scheduling breakdowns, boundary concerns, privacy concerns) to the appropriate MCRC lead
Privacy, Confidentiality, and Documentation
- Maintain strict confidentiality and follow MCRC privacy and documentation standards
- Ensure no personal health information (PHI) is stored or transmitted outside approved systems and processes
- Document logistics and coordination actions as required for continuity (non-clinical documentation only)
Required Qualifications
- Demonstrated experience supporting service delivery in Indigenous community contexts (health, wellness, social services, education, or related)
- Ability to speak the relevant community language(s) fluently (Cree preferred/required where applicable)
- Strong knowledge of community processes and protocols, including respectful engagement with leadership, elders, and community service structures
- Demonstrated experience working respectfully with Elders/Knowledge Keepers, understanding community protocols and honoraria processes
- Proven administrative coordination skills (scheduling, logistics, documentation routing, follow-up)
- Strong written and verbal communication skills
- High reliability, discretion, and professional boundaries
Preferred Qualifications
- Experience working with trauma-informed, culturally safe, and client-centred service models
- Experience coordinating travel and remote/underserved community logistics
- Experience supporting youth programming in community settings
- Experience supporting Elder/Knowledge Keeper engagement for community programming
- Familiarity with virtual service delivery coordination and basic tech troubleshooting (non-clinical)
- Experience working with multidisciplinary teams (therapists, cultural advisors, admin staff)
Core Competencies
- Cultural humility and relationship-first coordination
- Organized, detail-oriented execution
- Calm under pressure; strong follow-through
- Clear boundary-keeping and confidentiality
- Problem-solving in dynamic community environments
- Respectful communication in English and community language(s)
- Trauma Informed Care training
Working Conditions
- Contractor role with variable hours based on community schedules and service needs; travel days and days supporting MCRC clinical teams are compensated as a full-day per diem
- Travel may be required, including to remote communities
- Flexible availability may be required to align with community timelines, flights, and on-the-ground needs
(3 positions 1 filled 2 remaining)
