Frequently Asked Questions
Questions &
Answers
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Getting Started
Your first session is an opportunity to get to know your therapist, discuss your needs, and explore how they can best support you. You may complete any required paperwork and review payment or insurance information, if applicable. Your therapist will explain their approach, confidentiality, and what you can expect from the therapeutic process.
You’ll have the opportunity to share about your background, experiences, concerns, and goals at a pace that feels comfortable for you. Together, you’ll discuss potential next steps and determine whether this therapist is the right fit for your needs.
Yes, both in-person and virtual services are available. Virtual sessions are provided through secure, privacy-compliant platforms that support confidentiality and align with applicable Canadian privacy requirements, including PHIPA and other relevant provincial and federal privacy legislation.
The length of therapy is different for everyone and depends on your needs, goals, and personal circumstances. Some people benefit from short-term support, while others may choose longer-term care. You and your therapist will work together to determine an approach and pace that best supports your well-being and goals.
A strong therapeutic relationship is an important part of effective care. It is completely okay if you feel another therapist may be a better fit for your needs, preferences, or goals. If this happens, we can support you in exploring other options and help connect you with a provider who better aligns with what you are looking for.
Insurance & Coverage
Coverage options vary depending on the service, provider, and your individual plan or eligibility. Managed Care Resource works with a range of funding sources and benefit programs, which may include private insurance plans, employer benefit programs, and Indigenous health benefit programs such as NIHB and other eligible supports.
We recommend confirming your coverage requirements with your insurance provider or contacting us to discuss your specific situation.
The Non-Insured Health Benefits (NIHB) Program provides eligible First Nations and Inuit clients with coverage for certain health benefits, including mental health counselling services that are not covered through other health plans. Eligible clients may access approved counselling supports to promote emotional well-being, healing, and improved access to care.
Jordan’s Principle is a child-first principle that helps ensure First Nations children receive the health, social, and educational supports they need without delays or barriers related to jurisdiction.
Managed Care Resource supports eligible First Nations children and families in accessing appropriate services through Jordan’s Principle funding where applicable. Eligibility and available supports are determined based on individual circumstances and program requirements.
Contact us to learn more about available services and how to explore eligibility.
Treatment & Care
A treatment plan is a personalized guide developed collaboratively by you and your therapist to support your goals, well-being, and care needs. It outlines the areas you would like to focus on, the approaches or strategies that may support you, and how progress will be reviewed over time. Treatment plans are flexible and can be adjusted as your needs, goals, or circumstances change.
A circle of care refers to the network of people and professionals who may be involved in supporting your well-being, such as healthcare providers, mental health professionals, family supports, community resources, Elders, or other trusted supports. With your consent, members of your circle of care may collaborate to promote coordinated, respectful, and holistic support that reflects your unique needs and goals.
Yes. Where appropriate and with the client’s consent, culturally supported Indigenous healing approaches may be incorporated into care in collaboration with Indigenous Knowledge Keepers, Elders, and community supports.
Approaches may include land-based practices, cultural teachings, ceremony, and other traditional wellness approaches, guided by the individual’s needs, preferences, and community connections.
Yes. Our network supports children, youth, adults, older adults, couples, and families through a range of mental health and wellness services. Psychological and psychoeducational assessment services are also available for children and youth, exploring areas such as cognitive functioning, social-emotional development, learning needs, strengths, and overall well-being.